Testimonials

At TMG, we don’t want to just talk about service; we want to do it at every opportunity, every day. We value honesty, respect and concern for the individual. But don’t just take our word for it – see what our customers are saying about our excellent service!

Customer Testimonials (choose a category):

Property Owners

Would recommend them to anyone.

Michelle and Ellen were a joy to work with! This is the second time I have had my property in TMG Northwest’s care. I am always pleased with their communication and the competence they put forth in the management of my home. Would recommend them to anyone.

John R.

Excellent experience with TMG.

Excellent experience with TMG. We are first time owners of a rental home and TMG was our first choice of all the local management companies in Vancouver, WA. Their rates are low and their service is spectacular. We worked directly with Leslie J. and Michelle V. as we prepared our home for rental. They were quick to respond to emails and phone calls, professional, helpful and delightful to work with through the whole process. They facilitated various home repairs and had a tenant placed in just over one month. We look forward to a long working relationship!

Lisa V.

If you want stress-free property management, this is the company for you.

We’ve worked with TMG for several years now – Julie A. is our property manager and we’re completely satisfied. We were in Africa for the past month, and in that time the house was vacated, cleaned, advertised and rented again! Julie follows up on problems and gives quick feed-back. We get quick phone backs for problems and clear accounting. Most of all, the company seems to care about owners and tenants alike – a hard line to straddle – and we appreciate that happy tenants make good tenants. (Years ago, we also were on the renter side with TMG – rented our first house here thru them and they were great – very clear about what to expect and we felt they advocated for us). Overall, if you want stress-free property management, this is the company for you.

Elizabeth L.

I have been very impressed and completely satisfied with the team at TMG!

I have been very impressed and completely satisfied with the team at TMG! TMG has taken great care of my property and responded well to the tenant in a timely and satisfactory manner.
As I do not live in the area, it has been very comforting to learn of their hands on approach to ensuring repairs and household upgrades were completed well and on time. Hats off to David R. for his excellent service as I re-roofed, painted the house and had multiple repairs to improve the property this year. Thank you!

Alicia M.

They have been doing an excellent job in maintaining the property and also making the tenant happy!

I have been using this management company to manage my rental property for 4 years. So far I have no complaint! They have been doing an excellent job in maintaining the property and also making the tenant happy! Kudos…..

Natalia A.

I wholeheartedly recommend them from both an ownership and landlord perspective.

Since September of 2012 The Management Group has managed 60 units for my family we own at the One Lake Place condominium community located in Vancouver, WA. Over that time their dedication and professionalism helped to increase revenue well over 35% and it continues to increase. They are able to achieve such stellar results by providing superior customer service and following through with the smallest of details. Their staff has excellent understanding of budgets and financial statements. They maintain outstanding expense control while at the same time meticulously maintaining the community to the high standards set by both my family and The Management Group.

One of the best attributes of TMG is their site staffs ability to connect with residents. It starts at the moment of first contact be it a phone call, email or a drive by rental inquiry and continues building through the move in process and throughout a resident’s residency. They always go the extra mile to ensure our residents are happy and well taken care of.

Needless to say we are pleased to have a management company of TMG’s caliber at the helm of our units at OLP. They represent our industry in the utmost professional manner. I wholeheartedly recommend them from both an ownership and landlord perspective.

Todd L., CPM, CCIM

Todd L.

I recommend TMG, without any reservations as a highly professional and qualified property manager.

We retained TMG as our property management firm on a rental unit we recently purchased. Our initial contact was was personal, professional, and knowledgeable. He gave us the confidence that they would be working in our best interest by explaining in detail the terms and conditions of our agreement. Immediately after signing the contract, they secured a tenant at the high end asking price 3 months prior to the termination of the current tenant.

To date, we are very pleased by the work TMG has produced on our behalf. I recommend TMG, without any reservations as a highly professional and qualified property manager.

S.O.

Their dedication and professionalism helped to increase revenue well over 35%

Since September of 2012 The Management Group has managed 60 units for my family we own at the One Lake Place condominium community located in Vancouver, WA. Over that time their dedication and professionalism helped to increase revenue well over 35% and it continues to increase. They are able to achieve such stellar results by providing superior customer service and following through with the smallest of details. Their staff has excellent understanding of budgets and financial statements. They maintain outstanding expense control while at the same time meticulously maintaining the community to the high standards set by both my family and The Management Group. One of the best attributes of TMG is their site staffs ability to connect with residents. It starts at the moment of first contact be it a phone call, email or a drive by rental inquiry and continues building through the move in process and throughout a resident’s residency. They always go the extra mile to ensure our residents are happy and well taken care of. Needless to say we are pleased to have a management company of TMG’s caliber at the helm of our units at OLP. They represent our industry in the utmost professional manner. I wholeheartedly recommend them from both an ownership and landlord perspective. Todd Locker, CPM, CCIM

Customer support is superb

The customer support is superb. The staff was impressively helpful and polite. I would highly recommend them (especially Cerena and Leslie).

Max N.
Tenants

I couldn’t be happier

I’m looking for a new apartment and came across the best place ever that tmg manages. They let me view the apartment on my own (you get your own keys for 24hrs!!!)
I had so many questions and the leasing staff there are amazing. A great shout out and high five to Deanna and Michelle Villarma who answered ALL of my questions and went what I felt was above and beyond what was necessary for my app. I couldn’t be happier with them and wish more rental places had staff like this.

Omar C.

Integrity, customer service, and compassion

Integrity, customer service, and compassion is what I think sums up the Vancouver TMG office. I was in a very unsettled time of my life. I had never rented a home before by myself, until I rented from the TMG. When I rented a house from this group I loved the accessibility of the company. Their website was easy to use and accessible. The difference I think though comes when I had to sign my documents to rent the house. The approachability of the staff, the clear explanations they walked me through and the professional appearance of the staff when you walk into their Vancouver office let’s the customer know that things will be taken care of. The compassion came, when my husband passed away unexpectedly and the staff listened to my needs at the time and helped me through that rough time. The integrity is shown when I needed something fix in the house it was handled immediately. The Vancouver TMG office is a good company to rent from.

J.W.

Great apartments!

Great apartments! Very nice interior and exterior, pretty and kept up grounds. Heather, the manager is awesome! We love her and consider her our friend! Have lived here for 3 years.

Julia B.

The maintenance team has been great so far.

I recently went through the process of a big move from Las Vegas to Washington, my first out of state move and I used TMG to help secure a rental. I have had nothing but positive experiences with this company. Cerena was amazing from start to finish and so patient with all of my hundreds of questions. When I arrived at the office to pick up my keys everyone was so kind, welcoming and attentive. The maintenance team has been great so far. They rekeyed my mailbox promptly as the previous renters had not turned in the key and completed all of the other tasks on my maintenance request and they even brought a package in for me so it wouldn’t be out in the rain all day! I am very happy with my experience so far and I am grateful to them for making a stressful transition as organized and as seamless as possible.

Jamie P.

Always concerned about the tenants.

My wife and I have lived here in Timbers for 2.5 yrs. Great people especially Heather our manager she is always concerned about the tenants and goes out of her way to take care of our building.

Tom O.

The Timbers is the dream spot to live and Heather the manager is the very best!!!!

The Timbers is the dream spot to live and Heather the manager is the very best!!!!

Jordan R.

A fantastic company to work with

We have worked with The Management Group for many years. They are a fantastic company to work with. The staff that works there are very caring and passionate about what they do. They respond to issues quickly. In our opinion they are they best in the Portland and Vancouver Area. If you are looking to rent a property or even buy a property they are a great company.

Sabrina M.

Any issue I have had has been handled in the most easy way possible and efficiently.

I have truly enjoyed living at The Timbers for close to two years. I cannot praise the Property Manager Heather P. enough! Extremely professional and “is on it” any issue I have had has been handled in the most easy way possible and efficiently. Ideal location.

Liz D.

TMG has been amazing every step off the way through our application, and move-in process.

TMG has been amazing every step off the way through our application, and move-in process. We hit several road blocks along the way, and TMG was more than willing to work with us, and help us with each issue. We are looking forward to our residency, and are very excited to move in!

Allie J.

Very pleased!!!

Heather the manager is seriously one of the best most genuine people I’ve ever met. She made our experience of finding a home so ideal. Not only did my fiance and I find our dream apartment for ourselves but we found our dream apartment for our son who is due in October and Heather is the one that made this experience possible. You can tell that her and her husband do so much for the tenants even things that they are not obligated to do they do anyhow because of their good nature. I seriously can’t praise her enough and wouldn’t want any other apartment manager. She deserves a promotion or a raise there’s no one who deserves it more. Very pleased!!!

Betty J.

If you want stress-free property management, this is the company for you.

We’ve worked with TMG for several years now – Julie A. is our property manager and we’re completely satisfied. We were in Africa for the past month, and in that time the house was vacated, cleaned, advertised and rented again! Julie follows up on problems and gives quick feed-back. We get quick phone backs for problems and clear accounting. Most of all, the company seems to care about owners and tenants alike – a hard line to straddle – and we appreciate that happy tenants make good tenants. (Years ago, we also were on the renter side with TMG – rented our first house here thru them and they were great – very clear about what to expect and we felt they advocated for us). Overall, if you want stress-free property management, this is the company for you.

Elizabeth L.

They are very professional and all their staff is friendly and personable.

The Management Company seems to own majority of all properties in this and any surrounding areas. They are very family oriented and because they own such a wide variety of properties, you can almost guarantee to find what you’re looking for. They are very professional and all their staff is friendly and personable.

Kate R.

The best part was the amazing management team.

I had stayed here for 3 years. I usually do very good search before renting a new apartment. Long story short, on this side of town (west Vancouver) you will not find a better apartment to rent. This complex is kind of new, was built less than 4 years ago, has a gym and close parking garage for some units. Very close to many big stores like Target, just one minute walking. Safe area, we did not had any issues. Close to the highway. We did not have major maintenance issues, just small things and they took care of them immediately. The best part was the amazing management team. For our three years stay there we had two managers. Matt for our first year and then Heather for the last two years. Amazing people, super nice, always welcome you with a smile and they are so professional in their work. This place is highly recommended.

Ziad M.

They truly understand what customer service is!

From the minute that I walked in to get the key to go and look at a home, to the moment they called me and helped me be approved for my home… the whole situation was amazing and wonderful! The staff is some of the friendliest people I have spoken with for a long time! They truly understand what customer service is! They even worked with me and helped locate an account that I could pay on my credit to help make sure that I do not have to pay an additional deposit amount. I am very pleased and crazy excited to move into the most beautiful place that I have ever lived!!!

Carmela M.

The Manager is always in a great mood and answers any questions or requests that I may have at that time. That is what a great manager does.

I have been living here in Vancouver, Washington for almost 1.5 years and I have to say it was the wisest decisions we could of made. When searching for an apartment, my husband and I wanted a location that had easy freeway access, close retail shopping and be able to get to work without hitting too much traffic. In addition, we wanted to live in a nice place that has secure parking, secure access and a friendly management staff. I think we accomplished all of those things. In addition, the manager, Heather is amazing. She always is in a great mood and answers any questions or requests that I may have at that time. That is what a great manager does. If you are looking for a place to live, I truly recommend The Timbers Luxury Apartments.

Liz D.

Such kind and wonderful individuals

Wonderful experience with Monica, Lorraine, and Deanna! Such kind and wonderful individuals who were all extremely knowledgeable and helpful throughout our rental process!

Linsi W.

I was extremely impressed!

We have enjoyed working with TMG so far! While going through the application process and getting everything in order, everyone one there was very helpful and you could tell they didn’t mind talking to me and answering my endless questions. We had problems at first getting our application completed (on our end) but they worked so well with us and were very patient. I was extremely impressed! They have been very flexible to work with, and I don’t have anything but good things to say about them.

Jillian A.

If anything goes wrong they are quick to fix it.

The Timbers are a nice place to live. If anything goes wrong they are quick to fix it. Assigned covered parking is included with rent. Heather the manager is very helpful & really good at what she does & lives on site. We tell her it’s too bad she will never be able to move because nobody will be able to fill her shoes!!

Kris R.

Maintenance is #1!

Patrick at Seasons at the Park is awesome I had an issue with my stove top and he was over within minutes to help! Maintenance is #1!

Keith M.

TMG did an excellent job

TMG did an excellent job on assisting my move from Waco TX to Vancouver WA. During the process they were helpful and any questions where handled and were done in a timely manner. This is my second experience with them, once again very professional. I would recommend to anybody.

Michael R.

Highly recommend

I rented a townhome through TMG when I first re-located to Washington state back in 2013. The information and video walk through of the property they had available made it easy to see exactly what the house was like. They were professional and responsive and securing the property from out of state was a very smooth process. Diana was my Property Manger while I was a tenant with them, and was great to work with. She was prompt and responsive and always made sure any issues I had were resolved. I’ve has a couple of rental experiences since then where it was clear that once I signed the lease, I was no longer a human being but now just a monthly rent payment. I never experienced that feeling with Diana and TMG and would highly recommend them to anyone looking to lease one of their properties.

Sharon D.

Helped me avoid a late fee

Very friendly staff. Gave me prompt attention and information that helped me avoid a late fee. I’m retired, so was is really important to me. Thank you!

Scott D.
Homeowner Associations

TMG is a five star choice

The Management Group (TMG) is an excellent choice for homeowner associations looking for an excellent partner to assist in managing their community. I have had experience with a number of management companies over the years while serving as president of two HOA organizations. TMG has a large staff of experts that offer a depth of service that is sometimes difficult to find. The response time to immediate need requests of homeowners and the quality of vendors that respond is excellent. The friendly, competent staff become part of your management team and offer the support needed to operate smooth and efficient operation! In a very challenging transition to TNG last year, the support and guidance they provided helped us achieve success. Vice President, Michelle, and her support team responded by essentially becoming part of our team. When You have HOA responsibilities, having competent professionals by your side will save you valuable time give you peace of mind. TMG IS A FIVE STAR CHOICE.

Ray N.

We just cant say enough wonderful things

TMG is our homeowners association, and we just cant say enough wonderful things about them. Especially Stacy, she has always been so wonderful to work with. She always returns our calls/emails very quickly and follows up to make sure everything has been taken care of. She is the most professional, kind & friendly Manager I have ever had the pleasure of working with… Thank you Stacy 🙂

Ginette Z.

Responsiveness is almost everything. Pro-activism completes. TMG does both.

Responsiveness is almost everything. Pro-activism completes. TMG does both.

Beverly T.

TMG staff were diligent and reliable

Our HOA transferred to TMG this year with lots of challenges presented by the former Property Management company. Through this difficult time TMG staff were diligent and reliable in their dealings with us and the former company, even though it was outrageous what difficulties were presented. I am pleasantly surprised and happy with our move to TMG. The website is especially wonderful and the responsiveness of staff to make announcements to our members excellent. Thank you!

Sharon F.

They make being a president of a board of directors much easier

I highly recommend The Management Group as a management company for any HOA, Townhome, or Condominium Association. They are very professional, very responsive, and make being a President of a Board of Directors much easier! We interviewed 3 companies to handle our Association management, and I am so pleased that we selected TMG!

Dan H.

TMG is a breath of fresh air.

I’m on our HOA Board and TMG is a breath of fresh air. They are responsive and courteous even when the situation is tense. They know their business and provide excellent coaching and direction for the volunteer board.

Tom S.

I wish I would have utilized the website much sooner

I am an active member for our HOA but I had not used the TMG website. At our annual meeting, Kim told me how easy it was to sign-up and use. She was right!!!! Accessing the information for the community is much easier and I wish I would have utilized the website much sooner. Thanks Kim!

Michael S.

I highly recommend doing business with these wonderful people!

The Management Group (TMG) is a company I have dealt with at two different locations as HOA President. I have served in this capacity for years and have experience dealing with a number of other companies so I have a good basis for comparison. TMG is the best in my opinion. The Board I presently serve on recently contracted TMG to provide management services. The Oregon office, and Vice President Michelle in particular, did an incredible job with a challenging transition. She and her support team became part of our team and our residents are amazed with the upgrade in service. Quick, friendly, knowledgeable support provided by a dedicated staff who obviously are proud to be a part of TMG. I highly recommend doing business with these wonderful people!

Ray N.

There is really no comparison to the services

I am very pleased with the services TMG provides. There is really no comparison to the services we were receiving from our previous company to the services we are now receiving through TMG. Our manager, Bob, is exceptional at what he does in managing properties, we are very happy he was assigned to manage our community. Nothing falls through the cracks. Everything is well documented, accounted for and addressed promptly. Our community board meetings are now ran by Bob, and the level of organization and preparation for each meeting gives our community full confidence in TMG. There is no doubt that Bob is fully committed in making our community great, through exceptional management. We are very pleased with how smooth the transition was in transferring to TMG. Thank you TMG for the wonderful services you provide, and for having outstanding employees!

The best In the business in my opinion.

Efficient, thorough management assistance for our Home Owners Association. The best In the business in my opinion.

Ray N.

I’ve worked with TMG for two decades now!

As a landscape service provider focused exclusively on work for homeowner communities, I’ve worked with TMG for two decades now! This organization has never failed to impress me with their complete competence and professionalism. This is one solid, experienced and determined team of community association managers.

Randall McManus

Very prompt and professional in every area.

We have been with “The Management Group” since 2001, they have always been very responsive to our needs in the community. Very prompt and professional in every area. Treating our owners and residents with respect and dignity.

John M.

They are responsive to my concerns

I have only had the best of customer service from Lynda and the TMG team. They are responsive to my concerns and are always on top of a solution. I appreciate the many years of their service to me and my community.

Marti U.

Capable, responsive, and pleasant to work with every time

I am president of an HOA with over 400 homes and I’ve worked with TMG for at least seven years. Their people are excellent to work with but a special complement to Kristen who is especially capable, responsive, and pleasant to work with every time.

Carol. I.

The Management Group (TMG) is the best in the business

The Management Group (TMG) is the best in the business in my opinion. I have served on homeowner boards for years and have dealt with six other management companies in this area, so I have a good basis for comparison. TMG has a wide range of specialists and a dept of service which enables them to handle resident needs. The staff consists of people who love their jobs and are dedicated to serving customer needs in a supportive and friendly fashion.

Ray N.

Continues to deliver exceptional customer service

I have had the pleasure of working with TMG for nearly 4 years on the HOA side of the partnership. They are very professional and provide integral services necessary to the betterment of the community. Kim has always put the community first and continues to deliver exceptional customer service.

Josh M.

This is one solid, experienced and determined team of community association managers.

As a landscape service provider focused exclusively on work for homeowner communities, I’ve worked with TMG for two decades now! This organization has never failed to impress me with their complete competence and professionalism. This is one solid, experienced and determined team of community association managers. Randall McManus – Willamette Landscape Services

TMG has been our best management company yet!

Sandee and Grace have been consistently professional, friendly and quick to respond. TMG has been our best management company yet!

Virginia T.

Considerate, responsive, and professional throughout the process.

I am not a tenant of TMG but had reason to work with the community management team on a related matter and they were considerate, responsive, and professional throughout the process.

Chad K.

It made a stressful process of selling your home less stressful!

I am selling my condo and the buyer’ realtor needed quite a few documents I had missed when downloading from TMG’s resource center. Anna could not have been more professional and helpful. Over the last three days I have called her and sent numerous emails asking for her to pull information for me. Not only did she complete ALL of my requests, she did them in an extremely timely manner and was so dang nice. She never made me feel like I was being a pest or that she was bothered my requests. She was so sweet and helpful, and it made a stressful process of selling your home less stressful!! You can’t put a price on that! she is the BEST!

Kylee

They are responsive and accurate – all the time.

I am a member of the Peterkort Woods HOA board. TMG is great to work with. They are responsive and accurate – all the time.

Ken C.

Always responsive to our needs, these guys are serious professionals who really care about their customers.

Always responsive to our needs, these guys are serious professionals who really care about their customers. Special thanks to Morgan M. and Kim B. for all their help. We couldn’t have asked for a better management company.

Susan P.

A spectacular experience

Working with TMG has been a spectacular experience! Particularly with Kristin. She gets things done and gets back to us super quickly!

NW Home Improvement

Not all management groups are created equally

Not all management groups are created equally. I recently had a situation where I completely forgot to put through a request for replacing my roof and panicked when I thought I was out of ACR rules. I sent the request to the Camille and she made sure to get it to the right person quickly in order to make sure I was within rules. It was nice to have such quick service as well as friendly.

Barbara
Maintenance

Very considerate and did their job well.

I have been renting from TMG for the past 2.5 years and have had not one issue at all. They send maintenance to come out and fix things right away without question. And the maintenance guys are nice. I was leery, but they proved me wrong. Very considerate and did their job well.

Bobbi J.

The TMG Maintenance department is really exceptional.

The TMG Maintenance department is really exceptional. It’s very apparent that they are striving for the best service possible. Dorene and Rob were both wonderful to work with when I had my inspection and recently required some maintenance.

Brenda B.

The maintenance team has been great so far.

I recently went through the process of a big move from Las Vegas to Washington, my first out of state move and I used TMG to help secure a rental. I have had nothing but positive experiences with this company. Cerena was amazing from start to finish and so patient with all of my hundreds of questions. When I arrived at the office to pick up my keys everyone was so kind, welcoming and attentive. The maintenance team has been great so far. They rekeyed my mailbox promptly as the previous renters had not turned in the key and completed all of the other tasks on my maintenance request and they even brought a package in for me so it wouldn’t be out in the rain all day! I am very happy with my experience so far and I am grateful to them for making a stressful transition as organized and as seamless as possible.

Jamie P.

Another great experience with TMG’s maintenance team!

Another great experience with TMG’s maintenance team! Dave came out to fix my hot water heater. He was on time, professional, friendly, and successfully fixed the problem. I have enjoyed renting from the management group. Maintenance is also great, as Ron fixed my outdoor faucet and was very friendly.

Tessra P.

They fixed everything super fast and it was quality work.

Dave and Ron came out to fix some problems in my townhome. They were GREAT!! They fixed everything super fast and it was quality work. I appreciated them coming out so quick to fix everything. Very professional and dependable. Thank you!

K.R.

Ron was great.

Ron was great. He fixed everything and showed me how to use items. He also explained what we need to do going forward. He had a great personality and made things easy to understand. Thank you Ron.

Sandra P.

Very efficient, friendly, and hard working!

Dave S. is an excellent maintenance worker! Very efficient, friendly, and hard working!

Kiley W.