Current Tenant FAQ

Top 10 Frequently Asked Tenant Questions


How can I contact my Manager or their Assistant?

At your lease signing you were given contact names for your Management Team. On our website at www.TMGnorthwest.com, click on Contact Us to view the direct line or email address for your Manager or Assistant.


How do I submit a maintenance request?

All maintenance requests that are not an emergency must be submitted in writing.  Non emergent maintenance issues can be submitted through our website, faxed to (360) 892-2636 or delivered to our Vancouver office, Portland office, or to your onsite Resident Manager’s office.  If it is a maintenance emergency you may contact our office during normal business hours.  For after hours maintenance emergencies, please call (888) 846-5963.

 


I am considering transferring to another TMG managed home, how do I do this?

You will need to submit an updated application and verification of income for all applicants over the age of 18. Current tenants may be eligible for a reduced application fee if they have no more than 1 late payment in the last 12 months and positive rental history. Once the credit portion of the application is approved, payment of the ‘Deposit To Hold’ will allow you hold the home until the application is fully complete but for no more than 2 business days (current deposits are not transferable). An occupied inspection of your current home must be performed prior to full approval of the application. Any applicable deposits and/or fees are required at your new lease signing. The lease term for the existing lease must be fulfilled.

 


How do I give proper notice?

Please consult your lease for the requirements on providing proper notice to vacate. All notices to vacate must be in written form. If you do not utilize the Notice to Vacate Form, please provide the following in writing to your manager: Name(s) on the rental agreement, rental address, including the unit #, date you intend to vacate, your forwarding address and updated contact information and signatures from all tenants.

Typically, in WA, you must give 20 days’ notice by the 10th-11th of the month, to vacate on the last day of the month.

Typically, in OR, you must give 30 days’ notice on any date of the month.

 


When is my rent due?

Rent is always due on the 1st of each month with a grace period. Please review your rental agreement for the grace period and late fee schedule, as they vary.

Typically, in WA, if you pay past 11:59 PM on the 3rd, you will incur a late fee.

Typically, in OR, if you pay past 11:59 PM on the 4th, you will incur a late fee.


Where can I pay my rent?

If you live in a house, condo, plex (Single Family): Rent can be paid ACH online through our website, although you must activate your account prior to making your payments online. For an invitation to activate your account please contact your Assistant Manager. You may also mail or pay rent in person at either of our offices, although please note that there is not a 24-hour drop box at our Portland location. All Portland office payments must be received during office hours, 8 AM-5 PM, Monday through Friday, closed on major holidays.

If you live in an apartment (Multi Family) that does not have a Manager: Rent can be mailed or paid at either of our main offices, although please note that there is not a 24 hour drop box at our Portland location. All Portland office payments must be received during office hours, 8 AM-5 PM, Monday through Friday, closed on major holidays.

If you live in an apartment (Multi Family) with a manager on site: Rent can be mailed or paid at the Resident Manager’s office or at either of our main offices, although please note that there is not a 24 hour drop box at our Portland location. All Portland office payments must be received during office hours, 8 AM-5 PM, Monday through Friday, closed on major holidays.


What do I do if I decide to get a pet?

Before getting a pet please consult with your Management Team to be sure the property you occupy will allow the pet you are considering and the amounts due. A Pet Addendum will need to be completed in our office, by appointment, and all applicable deposits and fees must be paid prior to bringing the pet to the property.

 


I no longer have my pet, what do I do?

You may notify your Management Team that you no longer have a pet and it will be documented in your file. Our policy is to hold all deposits until the time of move out; we are unable to refund pet deposits mid tenancy.

 


I need to add a roommate to my lease, how do I do this?

All occupants over the age of 18 must apply and be approved prior to living in the residence.

If you live in a house, condo, plex (Single Family): An application may be submitted online using the “Get Pre-Approved” unit, or in our Vancouver office. Once approved, the Assistant Manager will guide you through the process of adding a roommate to the lease.

If you live in an apartment (Multi Family) that does not have a Resident Manager: An application may be submitted at either of our main offices. Once approved, the Manager will guide you through the process of adding a roommate to the lease.

If you live in an apartment (Multi Family) with a manager on site: An application may be submitted in the Manager’s office. Once approved, the Manager will guide you through the process of adding a roommate to the lease.


I want to remove a roommate from the lease, how do I do this?

In order to remove a roommate from a lease the remaining roommates must qualify for the home in compliance with our current rental application criteria. Once the remaining tenants are deemed approved, without the departing roommate, an appointment can be scheduled with the Management Team for all parties (including departing roommate) to sign an Addendum to amend the lease. No deposit disbursement is done at this time; the exchange of funds must happen as a private agreement between the roommates as all deposits will be held until the final move out. The funds for the security deposit are made payable to all occupants on the lease at the time of the final vacating of the premises. Please contact your Management Team for further questions on this process.

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