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| Frequently Asked Questions |
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What needs to be done to my house before it is ready for rent?
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Remember that a first impression is the hardest to change! TMG has developed Property Standards to get the most out of your investment property! |
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A crisp, neatly manicured yard, fresh bark dust and a clean front door is a great place to start! Tenants are required to maintain the yard, whether they contract with a landscaping company or maintain it on their own. Talk to your property manager about providing lawn maintenance in exchange for a slight increase in monthly rent. |
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Your home should be clean and in good condition to attract the best tenant possible. TMG's Maintenance Department follows strict standards when preparing the home for a new tenant. |
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Walls & ceilings should be painted if they are dirty or marred. Paint colors should be neutral. |
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Nearly all rental properties have window coverings. Blinds or draperies in neutral colors are best. It is not a good idea to leave window coverings that match a custom bedspread or sofa. |
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Talk to your property manager about leaving any personal belongings, appliances or equipment on or in the property. Depending on the type of property refrigerators are usually provided but washer & dryers & lawn equipment are not. |
How much will my property rent for?
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In order to determine market rent for your property, we would set up a Property Consultation at the property were we would establish a proposed market rent, and advise on anything that might need to be done to the house to get it ready to market. |
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We then compare this to similar rental homes in the same area with the same features. |
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We are usually able to give you a rental range at our initial meeting and then a specific market rate after seeing your home inside and out. |
How do you market my property & how long will it take to find a tenant?
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Your property would be immediately added to our Available Property List and to our web site. |
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We would feature your property in the ReloVision™ located in our Relocation Center. Your professionally designed page would feature all of your properties amenities, an attractive photograph, detailed description, rent, deposits, a map, and directions. |
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TMG has its own Relocation Department whose goal is to secure tenants for all TMG managed properties. Our Relocation Specialists work directly with the Personnel Departments & Relocation offices of corporate firms who are transferring employees to the area. |
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We will also feature your property on our web site and Craigslist and our large display ad that runs in The Columbian 2 days each week directs prospects to our website. TMG's Relocation Department works closely with area Realtors & provides them with our Available Property List weekly. |
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Your Property Manager will put up a For Lease sign at the property. It take approximately 2 to 6 weeks to rent a home depending on the rental price of the property & the time of year.Typically it may take a little longer to place a tenant in the property in the wintertime. |
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When a tenant gives notice that they will be moving, the property is immediately put on the Available Property List and on our web site. |
How soon do I receive my rental proceeds?
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Rent is due on the 1st and late after the 3rd. |
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A late charge of $50.00 is assessed on the 4th + 5.00 per day until the rent is paid. |
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Rent is processed within 24 hours, bills are paid & the proceeds are forwarded on to you, generally by the 6th of the month. |
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Your monthly financial statement is also generated & mailed or available through the website at that time. |
Do I have to take pets at my property?
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No, you don’t have to accept pets at your property, however, excluding all pets reduces a large percentage of potential tenants! |
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TMG’s pet policy is that the pet must be not more than 24" high & weigh 35 pounds or less. Most properties accept only 1 pet. |
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The standard pet fee is $150.00 refundable deposit + $150.00 nonrefundable for a total of $300.00. This does vary depending on the rental range of the property. |
How do you qualify the tenant for my property?
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We have specific criteria that an applicant for your property would have to meet in order to qualify. |
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We complete a credit check, verify employment, verify income, and review rental references, or mortgage payment history. |
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The applicants are provided with the criteria they must meet in writing when they receive the application. |
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The property will remain available on the market until an approved applicant has paid their security deposit and non-refundable processing fee. |
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In the event that we have more than one applicant, who are equally qualified, the first one to pay the deposit and fee will be entitled to rent the property. |
Who is responsible for the cost of maintenance?
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As owner of the property, you would be responsible for the cost of repairs due to normal wear and tear. |
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You would establish a $250.00 repair reserve when we set up your account. This would be used to cover routine repairs to the property. |
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Should we need to make a major non-emergency repair, we would contact you in advance to review the need, and cost of the repair. |
What happens when my tenant leaves before the end of their lease?
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Residents are required to give proper notice, as per Washington/Oregon law, and pay a termination fee equal to two months rent to you, the property owner, for early termination of their lease agreement. |
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Residents are still responsible for leaving the property in the same condition as when they moved in, with the exception of normal wear and tear. |
How often will you inspect my property?
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Our property managers will periodically do drive by inspections to assess the exterior of the home for overall cleanliness and detail of the lawn care. |
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In addition, our maintenance technicians will advise the property manager of the condition of the interior of the property when they enter the home for maintenance repairs. |
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We also complete a detailed annual property survey prior to offering a lease renewal. The maintenance technician completes a four page detailed survey covering the physical condition of the property. |
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You will receive a copy of this report, and any corrective action taken by your property manager. |
What if there is an emergency at my property?
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In the event of a maintenance emergency, the tenant would contact our office for assistance. We have a professional maintenance technician on call 24 hours per day. |
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The maintenance technician would determine if our staff could handle the repair, or if we needed the services of an outside vendor. |
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All necessary steps would be taken to protect and preserve your property. If a major repair were made, your property manager would alert you the next business day to the scope of repairs. |
To hear about TMG's services and our specific fee structure, call (360) 397-0297. At the end of the recording please leave a message for Alicia Smith, Department Manager, Single Family.
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